Frequently Asked Questions

We received from our customers

What payment types are accepted?

In principle, the following payment types are available to you:

1. CREDIT CARD
We accept credit cards from the following providers: Visa, Mastercard and American Express. When paying in our online shop, the transmission of your credit card data is protected by a secure SSL connection (Secure Socket Layer).

Your credit card will be charged when your order is shipped. New verification process: Since January 2021, banks are obliged to introduce the new EU payment services directive (PSD2) for enhanced security in online purchases. For each online payment by credit card, you must confirm your identity using the 3D Secure method. This security method ensures that your credit card is only used by you (and not by fraudsters). The 3D Secure method goes by the following names:

•  Mastercard Identity Check
•  Verified by Visa
•  American Express SafeKey
  
  

Authentication is always carried out via your bank's online service. Many banks have provided a suitable application for this purpose. Are you not using 3D Secure yet? Contact your bank and ask about the available options for the 3D Secure method. This could be a PIN, SMS code, password or fingerprint. You can find more information about the PSD2 directive on the page ecb.europa.eu.

2. PAYPAL
When paying via PayPal, you will be forwarded directly to the PayPal website at the end of the order process. After successful payment, you will be redirected to the Breuninger online shop. Your PayPal account will be charged after you have completed your order. You can find more information about PayPal at www.paypal.com

3. PAYMENT IN ADVANCE
After successful payment, you will receiving an email from the Oberrauch Zitt online shop.