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Frequently Asked Questions

We received from our customers

Where can i find my invoice?

If your order has been shipped, you will receive your invoice inside the box. If you are registered in our online shop, you can view the invoices for your orders at any time in your customer account under "Orders". As a guest, you can also access the invoice for your order using your order details:

You have entered a different email address by mistake.
Please check your other personal email inboxes.

What if I still can't find my online invoice or haven't received an order confirmation?
You might have made an error when entering your email address. For this issue, please use the contact form to get in touch with our customer service. Is there still an issue? Send us a mail to or contact us under the following number: +39 0471 / 1808014 (Mo. - Fr. from 8 am – 5 pm – The prices of your telephone provider apply).